Frequently Asked Questions

If you need more information about LegacyNest, or you wish to contact us for any other reasons, you can do so from here.

  • What is LegacyNest?

    LegacyNest is an easy, convenient and secure way to maintain a list of your assets, decide whom your heirs should be, and let your loved ones know the right details when the time comes. You can also create your legally valid will if you are domiciled in Singapore.

    • Create a list of all your assets. You can add as many or as little details as you wish. There is no limit to the number of assets. You can add attachments like lease agreements, insurance policies, bank statements, etc. You can do this at your own convenience. Start creating your assets, save your data, continue later.
    • Create a list of people or organisations you want to give your assets to, should something happen to you. These are your beneficiaries. To allocate the assets: just drag an asset and drop it on a beneficiary. It’s that simple.
    • Update your details at any time. Got a new apartment? A new car? Maybe a new child! Update your assets and beneficiaries whenever you want, as many times you want.
    • Create your legally valid will. You can preview your will, make any corrections to your data you may need, and once you are ready, print it and sign it with two witnesses. Of course you can update your will as well with new assets and new beneficiaries whenever you want. At the moment we offer this service only to users domiciled in Singapore and we will extend it to other countries in the future. To ensure your will is legally binding, please also read “How to make a will? Do I need a lawyer to write a legal will” below.
    • Send all the details of your assets and your will, if you have one, to your beneficiaries and will executor. LegacyNest periodically sends you a Pulse Check. If you stop answering we will send your details on your behalf. See how Pulse Check works in the following question.
  • What is Pulse Check?

    We periodically send a message to your selected email address and phone number. Just click on the link provided to confirm you are fine and we will reset the counter. If you don’t answer, we will check your status with your selected trustee by email and SMS (please let your trustee know that we may be in touch). If your trustee gives us permission, we will send the details of your assets to your beneficiaries, as per your instructions. If you have uploaded a legal will, we will also send the electronic copy to your executor along with the location of your physical will.

    You can change the frequency of the Pulse Check messages we send you. You can also change the number of attempts we have to make before we contact your trustee. If you have not selected any trustees, we will send the details of your assets to your beneficiaries, as per your instructions, when you do not answer to our Pulse Check messages. We encourage users to select a trustee for additional security.

    You can activate Pulse Check only if you are a subscription user.

  • Are there other ways to Pulse Check me?

    At the moment we reset the counter every time you

    • Login on LegacyNest
    • Click on the link we send you by email and SMS

    In the future we will add activity on social media (Facebook, Linked In, Instagram, etc.) and wearables (e.g. Apple Watch) as Pulse Checks. We will always ask for your permission before using any data from other media.

  • How does my trustee confirm my status? Is a death certificate required?

    This is applicable only to subscription users who have activated Pulse Check.

    We will send an email and SMS to your trustee with a link. All the trustee needs to do is click on the link to confirm whether we can send the details of your assets and will to your beneficiaries and executor. Nothing else is needed. We will keep trying to contact your trustee until we receive a reply from him or her. By using our service you agree that your trustee’s confirmation is equivalent to your instructing us to send your data to your selected beneficiaries and executor.

  • How does LegacyNest send my data to my recipients?

    This is applicable only to subscription users who have activated Pulse Check.

    If you have provided a valid email address for your recipient, we will send a secure link to a dashboard on our website where he or she will be able to access the data securely. We encourage users to provide email addresses of their beneficiaries, trustee, and executor. That will boost speed and confidentiality of all communications. To preserve your confidentiality we will delete all of your data including all attachments 30 days after we send notices to your beneficiaries.

    If no email is available for a recipient, we will print your data and send them by registered mail to the address provided by you. In this case we will always handle your data with the utmost confidentiality, however please note that we will have to physically print and send hard-copies of your data and printable attachments. Non printable attachments (audio, video, etc.) can only accessed via the website.

  • Does LegacyNest perform identity checks of users, beneficiaries, trustees, etc.?

    Accurate identity checks cannot be automated and require a substantial amount of manual work. To keep the costs of the service low for our users we do not perform identity checks. You are responsible for the accuracy of all data you enter on LegacyNest. After all, who better than you knows the identity and contact details of your loved ones?

  • Why should I make a will? What happens if I die without having a will?

    This section is applicable to Singapore-domiciled users.

    If you don’t write a will, your estate will be distributed based on fixed rules of law (the Intestate Succession Act, Chapter 146, Statutes of the Republic of Singapore), which may not be the way you intend to share your assets. It may not benefit the people or organisation you want it to. For example if you are married and have children, nothing goes to your parents according to Singapore law. If you have step children or a partner whom you are not married to, they are not entitled to anything according to Singapore law. By writing a will you can over-ride the fixed rules of law and take control of your legacy.

    Also, by writing a will you are able to give your descendants clear information and instructions about your assets. Your loved ones will go through much less stress, costs and disputes if they have a clear picture of where the assets are, how to get hold of them, and how you wish to distribute them.

    You will not run the risk that some assets get lost because nobody is there to claim them. At the last count (2015 data), $122.8mln of unclaimed money are held by the Ministry of Law in Singapore on behalf of beneficiaries of deceased estates, pawnbrokers and creditors of insolvent estates. In the UK as of 2015 there are over 15,000 unclaimed estates of deceased people.

  • When should I make a will?

    This section is applicable to Singapore-domiciled users.

    Simple, you should write one now. The main reason why people do not have a will is procrastination. Our service’s goal is to make it as simple and straightforward as possible for you to write a will.

    In Singapore you can legally write a will if you are at least 21 years old. A soldier being in actual military service, or any mariner or seaman being at sea can write a will even if younger than 21.

  • What is a will? What does a will do?

    This section is applicable to Singapore-domiciled users.

    1. Estate distribution: A will states in writing how a person wishes his or her properties (collectively called the estate) to be distributed after his or her death. This is the main function of a will. You can use the Assets section of our website to make a list of your assets with any details you want to include. The more details you add, the easier it is to identify a specific asset. It is advisable to include bank account numbers, insurance policy numbers, properties addresses, and telephone numbers of useful contacts.

      If your assets include properties with pre-defined beneficiaries (certain insurance policies, certain bank accounts, joint-tenancy real estate properties, and certain CPF funds) mention the assets and the pre-defined beneficiaries in the will. You cannot change the beneficiary but it is still useful to include the details in the will so that your executor and descendants are aware of the asset.

      If large liabilities are linked to certain assets by way of mortgage, guarantee or similar arrangements, it is a good idea to include relevant details in the Assets section, so that your executor is aware of them and can take necessary steps to service the liabilities.

      Any other assets belonging to you but not explicitly mentioned in your will constitute the residue. When you create your will on LegacyNest you agree to assign the residue to all beneficiaries in equal shares, and the will states that. Please ensure that you are happy with this.

    2. Beneficiaries: You can use the Beneficiaries section of the website to make a list of the people or organisations you want to distribute your assets to. For identification purposes, you will need the exact legal name of each person/organisation, with an ID number (passport or NRIC), or relationship of that person to yourself (husband/wife, son/daughter, etc.), or a legal address in case of organisations. One of your beneficiaries may die before you. In that case you can update your will. But if you don’t, a provision in your will assigns the assets to that beneficiary’s legal descendants.

    3. Liabilities: A will can also address how a person’s liabilities and debts should be paid. There are many ways in which this can be done. To keep our service as simple and straightforward as possible, when you create your will on LegacyNest you agree to let the will executor decide how to best take care of your debts, for example using any income from the estate or selling parts of it. It is very important to choose as executor a trustworthy and capable person that can make decisions in that respect.

    4. Assets given to minors: A will can define who should be put in charge of assets left to people who are less than 21 years old at the time of the testator’s death. When you create your will on LegacyNest you define a trust for such assets and put the will executor in charge of those assets until the beneficiaries reach the age of 21. The executor will be able to use income from the assets or sell some of them to provide for the minors until they reach the age of 21. Please choose your executor with care.

    5. What a will cannot do: Certain assets cannot be assigned to beneficiaries by your will. Examples of these include: CPF funds that are assigned via the CPF nomination forms; certain insurance policies have defined beneficiaries that cannot be changed with a will; joint bank accounts are automatically left to the surviving person; the same is true for real estate properties held with a joint tenancy by more than one person. In case a will includes provisions to distribute such assets, those provisions will be void but that will not invalidate the rest of the will.

  • How to make a will? Do I need a lawyer to write a legal will?

    This section is applicable to Singapore-domiciled users.

    In Singapore (like in many other countries) anyone who is at least 21 years old can write a will without a lawyer or notary. On LegacyNest you can create your comprehensive will, which includes your personal assets, beneficiaries and executor. If you choose the one-off will service, you will be able to read your will and make adjustments to it before paying. If you are a subscription user, you can create your will and update it as many time as you want, at no additional charge.

    Your will created on LegacyNest is legally binding, as long as you follow the guidelines we provide you with throughout the process. Our services - including our will template - were reviewed by a law firm in Singapore in 2016.

    Witnesses: To be legally binding, a will must be signed by you and by two witnesses at the same time. You can choose anyone who is at least 21 years old and of sound mind to be your witness. But they cannot be people included in your will as beneficiaries of spouses of beneficiaries. You will need to provide the full name of your witnesses with an ID number (passport or NRIC).

    Executor: You need to choose a person you trust to be your will executor. The executor can be a company, for instance a law firm. Your executor cannot be a bankrupt person or organisation. You need to provide the full name of your executor with an ID number (passport or NRIC) or company’s address. You should inform your selected executor about their role, as it will require a certain amount of work and expenses.

    Take a look at a sample will created on LegacyNest.

  • How much does it cost to make a will?

    This section is applicable to Singapore-domiciled users.

    A law firm would typically charge somewhere between a few hundred to a few thousand dollars to write a will, depending on the complexity of the estate and of the conditions included in the will. Every time you need to amend it, you will be charged again.

    You can use our service at a fraction of that cost. We provide you with simple and straightforward tools to customise a standard will document to your specific situation, by including your own assets, beneficiaries and executor. If you choose to create your will on LegacyNest you will be able to read it before you pay for it (for one-off will buyers; our subscribers have this service included in their subscription fee). If anything does not look right, you can go back to the Assets or Beneficiaries sections to make adjustments before buying your will. More details about our fees here.

  • What are important things to keep in mind when writing a will?

    This section is applicable to Singapore-domiciled users.

    Please remember that our service is suitable for most non-complicated circumstances. In the event there are complications or customisations required, you should consider approaching a practising advocate and solicitor to draft a customised will.

    If you decide to write your will on LegacyNest, please select your executor with care, as he or she will be in charge of carrying out your will’s provisions. Your executor cannot be a bankrupt person or organisation.

    Your will must be signed by you and by two witnesses to be legally binding. Your witnesses cannot be people mentioned in your will as beneficiaries, or their spouses.

    Your will is automatically cancelled by law if you get married after writing it. Therefore, if you get married, consider writing a new will.

  • When do I need to change my will, and how do I do that?

    This section is applicable to Singapore-domiciled users.

    You need to change your will if there is any important change in your estate (for instance you acquire new assets or sell some); or if you want to change your beneficiaries (for instance you get married, or you have a new child or grand-child, or you want to leave something to a new charity); or if you want to change your executor; or if you simply change your mind. This can be done by amending an existing will, but that is a complex procedure. It is cleaner to revoke the old will and write a new one. This can be a costly proposition if you go to a lawyer every time you want to change your will.

    LegacyNest provides a convenient way to keep an up-to-date list of all your assets and beneficiaries at all times. And any time you want to update your will you can do that with a few simple steps on our website directly from your home or office.

    Note that your will is automatically cancelled by law if you get married after writing it, unless you were intending to get married and your will says so. Therefore, if you get married, consider writing a new will. Conversely, your will is still valid if you separate from your spouse or get divorced.

  • Why is the will-creation service not available if I am a Muslim?

    This section is applicable to Singapore-domiciled users.

    In Singapore, the estate of a Muslim must be distributed in accordance with Islamic inheritance laws (find more details here).

  • Do my descendants need to pay inheritance tax?

    This section is applicable to Singapore-domiciled users.

    Inheritance tax has been abolished in Singapore since 2008. Inheritance tax may still be payable on assets that are physically located overseas, in accordance to local laws.

  • What services are available if I am not in Singapore?

    All our services are available for users anywhere in the world, with the exception of the will creation service that is currently available only for Singapore-domiciled users. We will add new countries in the near future.

    LegacyNest is incorporated in Singapore and for the moment we accept payments only in Singapore dollars. If you are not in Singapore your payment will be converted into your own local currency by your card provider or by Paypal. We will allow payment directly in other currencies in the near future.

  • What about data security?

    You are the owner of all data you enter on LegacyNest. We do not own them or sell them or let anyone else access them. We will never use your data for any purpose other than providing our service to you. Asset and beneficiary data are encrypted for all users. Login on LegacyNest is via two-factor authentication (your password plus a one-time random code sent to your cell-phone) for all users who request it. We don’t keep a copy of data you delete. If you delete your account we permanently delete all of your data. If you stop replying to our Pulse Check messages we will send your data to your beneficiaries as per your instruction, and then permanently delete all of your data. You can read more details about our security protocols here.

  • What is LegacyNest's business model?

    We provide free and paid for services to our users:

    • Everyone can securely store their assets’ and beneficiaries’ data for free.
    • We charge users for our one-off will creation service. This is suitable for users who want to write their legal will only once and want to pay a very competitive price compared to legal fees charged elsewhere. This is available only to users domiciled in Singapore at the moment. We will add more countries in the future.
    • We charge users for our premium service, which includes Pulse Check, unlimited updates to your legal will, and delivery of your data and will to your beneficiaries and executor at the right time.

    We do not sell or let anyone have access to your data. We do not use your data in any way other than to provide our service to you. More details about our pricing here.

    We are not a law firm nor a tax advisory and/or accounting firm and are not a substitute for a lawyer’s or tax or accounting advice. We provide general information, data storage and will drafting services. None of our services constitutes legal or tax advice and the use of our services does not create an attorney-client relationship. If you believe that your case is complex, requires more customisation than what is provided by us, or you are otherwise in doubt, please consult a lawyer.

If you have uploaded a will on the website we will treat that as one of your documents and if you have activated Pulse Check we will send a copy to the executor’s email address that you have specified. However, please note that only a physical copy signed by you and your witnesses is legally binding. The soft copy that we will send is only for the purpose of informing the executor, but only the physical copy has legal validity. On the website you can specify the physical location of your signed will, that will be communicated to the executor as well. Note that by using LegacyNest’s services you consent to the automatic transmission of your data to your selected recipients upon the occurrence of a Pulse Check trigger.